Amazon on Wednesday announced its new service program for Prime members, Amazon Key, that lets delivery people drop off packages inside of customer homes.
Twelve years ago, Amazon launched Prime, starting with two-day shipping in the United States. Since then, the service has become much more convenient. Prime customers can get same-day delivery, and drop off with an hour or two. And today, with the introduction of Amazon Key, the company is taking the obvious next step.
Amazon Key relies on a Amazon’s new Cloud Cam and compatible smart lock. The camera is connected to the internet via Wi-Fi and costs $120. The camera interacts with the smart lock over Zigbee wireless protocol, which is utilized by many smart home devices. The complete package starts at $250.
Here’s what the process looks like:
With Amazon Key, the company is asking a lot. You have to really trust a company to let it record your home activity all the time, and even more to let strangers unlock your door. Amazon says it’ll alert customers when a delivery is about to happen to allow them to watch it live on their phones.
“Each time a delivery driver requests access to a customer’s home, Amazon verifies that the correct driver is at the right address, at the intended time, through an encrypted authentication process,” the company said.
“Once this process is successfully completed, Amazon Cloud Cam starts recording and the door is then unlocked. No special codes or keys are ever provided to delivery drivers.”
According to the official announcement made, the in-home option will go live on November 8 in 37 cities of United States. Company is further offering free in-home set-up to install the lock and camera.