Google’s Nexus 6P has been plagued by battery issues that cause it to randomly shut off. A few months ago, some Nexus 6P owners reported the issue with their devices. Now, for those who bought their phones from the Google Store, have reported that Google is replacing their faulty devices with a Pixel XL.
The replacement is being offered in different countries including USA, Canada, UK, and Australia. In the USA, users are getting the Pixel XL with 128GB storage, regardless of which version of Nexus 6P device they had. While in the UK, people are receiving refurbished Nexus 6Ps, and everyone in Australia is also getting a 6P back. On the other hand, users in Canada are getting the 32GB variant of the Pixel XL device.
Google is offering the replacement even outside of the original 1-year warranty. Just head to the support menu on your device or the website to get in touch. And remember, this is only for phones bought from the Google Store.
Google sends replacement devices as an “advance exchange,” so users get it before mailing the old phone back. Google does pre-authorization on credit cards in the amount of the replacement phone. Once the old phone is retured in 21-days, Google will return the whole amount back to the user.