There have been couple of issues with the Goolge’s new Pixel 2 and Pixel 2 XL lately, and now, Google responds to the growing concern of Pixel 2 users and is also upgrading the warranties of both the devices to two-year.
Mario Queiroz, Vice President of Product Management, in his post in the Google Product Forums’ Pixel User Community, claims each phone undergoes quality control screening and that the burn-in effect, referred to as “differential aging,” is in line with other mobile devices with OLED screens.
“Regarding differential aging, we put all of our products through extensive quality assurance before launch and in the manufacturing of every unit. Thorough testing of the Pixel 2 XL display shows that its decay characteristics are similar to OLED panels used in comparable products.”
“Our current investigation of burn-in, which started as soon as we received the first user report on October 22, confirms that the differential aging is in line with that of other premium smartphones and should not affect the normal, day-to-day user experience of the Pixel 2 XL. Regardless, we use software to safeguard the user experience and maximize the life of the OLED display, and we’ll make ongoing software updates to optimize further.”
Aside from an upcoming software update to avoid burn-in problems, Google is extending the warranty on all Pixel 2 devices. Owners of either of the devices will now get a full two year warranty, worldwide.